Work / Business
Saejibcheoreom Home Repair
From the first phone call to on-site work and final settlement. We split a home repair company's day into three apps, one for each staff role, and connected them through shared data.
Challenge
A home repair company's day starts on the phone. Notes from calls end up scattered across memos and messengers, and schedules and quotes tend to live in someone's head.
As the team grew, so did the time spent finding out who was handling which customer and how far each job had progressed.
Approach
We did not start with the system. We took the calls and went out on jobs first, writing down every recurring friction, then turned that workflow into apps exactly as it ran.
That is why the screens follow the actual order of the work, not a list of features.
- Inquiry
- Site inspection
- Quote
- Repair work
- Quality check
- Completion
- Settlement
What we built
All three apps share the same data in real time. An inquiry taken by the consultation team becomes a technician's schedule immediately, and photos and checklists from the site appear on the admin screen as they are submitted.
Consultation appConsultation staff
Call scripts, call history and customer records on one screen, with each customer's stage visible at a glance.
Field appTechnicians
Today's schedule, job checklists and photo reports. Everything is recorded on site from one phone.
Admin appOwner and managers
Performance, staffing and settlement status at a glance, without having to call anyone to ask.
Also delivered
- Brand websiteA responsive site focused on service information and taking inquiries, which we also maintain.
- Search visibilityCleaned up Google Search Console and registered with Daum search so customers can find the company.
- Inquiry data analysisOrganized call logs and consultation data to analyze inquiries by time of day and how they convert, for use in operating decisions.
- BrandingSettled the official brand name and the advertising slogan.
- Video channelRun a Shorts channel documenting repair work and produce promotional video regularly.
Could your business use
a system like this?
Tell us how your team works today, and we will help you work out what to change first.